Windows 8 occasionally hangs on log in and requires computer restart

Occasionally, I type in my password to log in and the little circling icon appears letting me know it is working. The problem is, it fails to log in. It just sits there with that circling icon forever. The only thing I can do is restart my computer and then log in again. It always seems to work the second time. What is the problem and the fix if there is one?

-------------Problems Reply------------

Hi Bsellers,

I see that Windows 8 occasionally hangs on log in and requires computer restart. I will help you with this issue.

1.What is the make and model of the computer?

2.Which security software is installed on the computer?

3.Did you make any changes to the computer recently?

4.Since when are you experiencing this login issue?

5.Were there any windows updates installed in the last couple of days?

To view your update history

1. Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search (or, if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and then tapping or clicking Install optional updates.

2. In the left pane, tap or click View update history.

Please provide us with more information to continue with the troubleshooting accordingly.

Thanks.
1. Custom built
2. None.
3. No.
4. It has happened on and off since I installed Windows 8.
5. Just Definition Updates for Windows Defender

The only odd thing would be my wireless network. I have to log in to the network once each day. I don't know if Windows is doing some kind of check against the Internet, but... yeah.

Hi bsellers,

Thanks for the reply.

Method 1.

You may perform a system restore to a previous date and check if that helps.

How to restore, refresh, or reset your PC: http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

Important: System Restore will not revert any of the non-system files like documents, email, music, etc. to a previous state. These types files are completely unaffected by System Restore. If your intention with this tool was to recover a deleted non-system file, try using a file recovery program instead of System Restore.

Method 2.

Run the System File Checker (SFC) scan to fix any corrupted files. Follow these steps:

a) Boot to the desktop view.

b) Open command prompt, right click in the left corner when the Start window appear and select command prompt (admin).

c) Type the following command, and then press ENTER: sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

Let us know if you need further help.

Thanks.

Category:windows Views:8 Time:2014-07-14

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