I am using Internet Explorer 8 on Windows 7 with three user accounts. Two of the accounts are Administrator-level accounts, while the 3rd is a standard account. One of the Administrator accounts is an account that I use all of the time as my main account for e-mail, documents, internet browsing, etc. I am using Comcast as an ISP. When I go to view TV shows and Movies online via Comcast Xfinity TV, the video will not play on my main account. I am shown the video screen with a little white box with a red "X" in the upper left-hand corner. According to the Help section, Xfinity uses the Move Networks plug-in. When I search for this in the "Manage Add-ons" section of IE, it is not found on this main account. However, when I switch users and go to the other Admistrator account and log-in and go to the same area in Comcast and click on a video, it plays without a problem. I look at the "Manage Add-ons" section and the "Move Networks" Add-on is shown in the list.
How can I get this Add-on to be recognized or added to the list of Add-ons for my main account so that I can view videos? I have tried System Restore and turning off IE8 and then turning it back on, but no luck.
Thanks for any help you can provide.
Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):
1. Did you upgrade to Win7, was Win7 preinstalled when you bought the computer, or did you do a clean install?
• Is my PC running the 32-bit or 64-bit version of Windows?
2. Is it a Win7 64-bit computer?
3. Does the behavior persist if you start IE8 (32-bit) in No Add-ons mode?
=> Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons)
4. Does the behavior persist if you Reset IE Advanced settings & reboot?
5. What anti-virus application or security suite is installed (e.g., Comcrap freebie Norton Security Suite?)and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)?
6. Has a(nother) Norton application or a McAfee application ever been installed on the computer?
7. Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)
8. Is the computer currently fully-patched at Windows Update?
• How can I tell if my computer is up to date?
9. Open IE8 (only!) to this page: http://www.fiddlertool.com/ua.aspx. Highlight/select ONLY the red text at the top of the page and copy it to your clipboard. Paste the contents of your clipboard into your next reply as your answer for #9.
~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft