The Manage Add-Ons Box/Search Providers Opens everytime I open IE8.

This started recently when I tried to change the default Search Provider. How do I stop it from doing this window from opening?

Using Windows 7 and IE8.

-------------Problems Reply------------

​Hi,

Thank you for choosing Microsoft Community.

From the issue description, I understand that you are having issues with changing default search provider. I will be happy to help you with this issue.

I would suggest you to refer the link and check if it helps.

Internet Explorer add-ons: frequently asked questions

http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-add-ons-frequently-asked-questions

I hope it helps. If you have any issues in future please let us know. We will be happy to help you.

I checked all the items in the response but not of them change what is happening. I am using Windows 7 so don't know if that makes a difference

Hi,

Thank you for sharing the update of the issue.

I would suggest you to refer the link and check if it helps.

Internet Explorer add-ons: frequently asked questions

http://windows.microsoft.com/en-US/windows7/Internet-Explorer-add-ons-frequently-asked-questions

I hope it helps. If you have any issues in future please let us know. We will be happy to help you.

I have gone through all the FAQs on the link and none of them fixes my problem. I still get the Manage Add-Ons/Search Providers window appearing everytime I open Internet Explorer for the first time in a session.

I still get the Manage Add-Ons/Search Providers window appearing everytime I open Internet Explorer for the first time in a session.

What else do you see then? E.g. is there a normal IE window with it? Does the Address bar contain your Home page URL? Etc.

An alternative to describing what you are seeing would be to capture a screenshot of it and upload it someplace. For this particular symptom it might be an idea to do that using the W7 psr.exe tool (Problem Steps Recorder), since I think it would show both what you are seeing and what you are doing. In fact, looking at your problem with that supplement to your description might be enough to help you figure out what is happening for yourself.

HTH

Robert Aldwinckle
---

There is a normal IE window behind the Manage Add-Ons Pop-up Window and the address bar does contain my Home Page URL.

I ran the psr.exe tool and it does not help me.

Here are the steps it records:

Recording Session: 26/12/2012 6:21:05 PM - 6:21:30 PM

Problem Steps: 2, Missed Steps: 0, Other Errors: 0

Operating System: 7601.17944.x86fre.win7sp1_gdr.120830-0333 6.1.1.0.2.3

Problem Step 1: User left click on "Internet Explorer (push button)"
Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Internet Explorer, Running applications, Running applications, MSTaskListWClass, Running applications, MSTaskSwWClass, ReBarWindow32, Shell_TrayWnd

Problem Step 2: User left click on "Close (push button)" in "Manage Add-ons"
Program: Internet Explorer, 8.00.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, IEXPLORE.EXE, IEXPLORE.EXE
UI Elements: Close, DirectUIHWND, Manage Add-ons, #32770

Problem Step 1: User left click on "Internet Explorer (push button)"
Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Internet Explorer, Running applications, Running applications, MSTaskListWClass, Running applications, MSTaskSwWClass, ReBarWindow32, Shell_TrayWnd

That looks weird. What exactly are you doing then? I thought I might be able to try to trace launching IE myself and compare my PSR with yours but there is no similarity whatever. E.g. I tried with a Middleclick on my (pinned) IE Taskbar button and I tried with my Home button on my keyboard. In neither case was explorer.exe mentioned to the degree that your trace shows.

So, OTOH you could try launching IE using the same techniques that I mentioned and see what PSR shows then.

One more launching method you should try: press Win-R (for Run...) and enter:

iexplore.exe -nohome -extoff

That would mean that if any of those "Running applications were add-ons that they would be suppressed (hopefully).

BTW the only way to get anything useful with PSR from that last method seems to be to annotate everything that you do with the Comment feature; otherwise the only sign that I could see that I had used that command was evident when I closed the resulting window.

Oops. I just realized what OS and version of IE you are using. I should defer any more testing on my side until I set up an equivalent environment.

HTH

Robert
---

I have run ths psr.exe again and added comments. The Manage Add-ons window displays regardless of where I lauch IE from. The psr results are below. As well I ran the

iexplore.exe -nohome -extoff. When I did this, nothing came up. IE just said it was connecting but nothing ever was displayed. Then I removed the -nohome from the run, IE opened temporarily disabling the Add-ons and the Manage Add-ons window displayed. Not sure what else I can tell you.

Here are the psr.exe results:

Recording Session: 29/12/2012 11:10:27 AM - 11:13:15 AM

Problem Steps: 5, Missed Steps: 0, Other Errors: 0

Operating System: 7601.17944.x86fre.win7sp1_gdr.120830-0333 6.1.1.0.2.3

Problem Step 1: User left click on "Internet Explorer (push button)"
Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Internet Explorer, Running applications, Running applications, MSTaskListWClass, Running applications, MSTaskSwWClass, ReBarWindow32, Shell_TrayWnd

Problem Step 2: User mouse wheel up on "Waiting for http://home.mytelus.com/telusen/portal/index.aspx... (text)" in "http://home.mytelus.com/telusen/portal/index.aspx - Windows Internet Explorer"
Program: Internet Explorer, 8.00.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, IEXPLORE.EXE SCODEF:4064 CREDAT:79873, IEXPLORE.EXE
UI Elements: Waiting for http://home.mytelus.com/telusen/portal/index.aspx..., msctls_statusbar32, TELUS, mobility, internet, telephone, tv, support, music, entertainment - Windows Internet Explorer, TabWindowClass, Frame Tab, http://home.mytelus.com/telusen/portal/index.aspx - Windows Internet Explorer, IEFrame

Problem Step 3: User Comment: "Clicked the Internet Explorer Icon in the Taskbar.
Internet Explorer opens with our homepage in the address bar"
Program:
UI Elements:

Problem Step 4: User Comment: "Within a few seconds of opening IE, The Mange Add-ons/Search Providers Window opens.
I then close the window to proceed with what I am doing on IE."
Program:
UI Elements:

Problem Step 5: User left click on "Close (push button)" in "Manage Add-ons"
Program: Internet Explorer, 8.00.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, IEXPLORE.EXE, IEXPLORE.EXE
UI Elements: Close, DirectUIHWND, Manage Add-ons, #32770

I have run ths psr.exe again and added comments. The Manage Add-ons window displays regardless of where I lauch IE from. The psr results are below.

Thank you. I can reproduce those "Running applications" with a Middle click on my IE Taskbar button. Who knew? BTW it looks as if your Mouse wheel click is defined differently from mine. I have mine set to Middle click. But at least now I know that the PSR you had before is normal and not really helping us understand your problem symptom (at least its cause. It is definitely demonstrating your original symptom description (e.g. Problem Step 5 here identifies the window being closed.))

As well I ran the iexplore.exe -nohome -extoff. When I did this, nothing came up. IE just said it was connecting but nothing ever was displayed. Then I removed the -nohome from the run, IE opened temporarily disabling the Add-ons and the Manage Add-ons window displayed. Not sure what else I can tell you.

This is significant. Please be clearer about your "nothing came up" description. E.g. we would expect an IE window which would be waiting for something to do. A "Connecting..." symptom would be indicative of that. One thing that you could do in that case is click the Stop button (or press Alt-V,p). For some reason pressing Esc in this state which is supposedly equivalent to doing either of the other procedures, does nothing for me. YMMV.

If you do get an IE window and the Stop generates a NavCancl page, that would be normal. You could also try going to your Home page location from there.

Instead of just removing the -nohome it could be informative to either change your Home page to something like About:blank (as a diagnostic) or simply add about:blank to the test command line. E.g. leave the other switches there, add at least one space and then append the different page location. The main thing that we are interested in is whether doing any of these changes also changes your main symptom.

BTW noticing your Home page is for your ISP, I'm wondering if there are any "support programs" that they have installed too? If so, that would be a suspected cause of your problem symptom, even if running in No Add-ons mode doesn't change the symptom. In fact, on that tack it would be a good idea to see if doing a Safe mode with Networking boot or otherwise changing your Startup (e.g. using msconfig.exe) can change your problem symptom.

HTH

Robert
---

Here are the psr results for when I run iexplore.exe -nohome -extoff. An IE window opens with nothing in the address box and the Tab showing Connecting.... When I press Alt-v,p, I get the NavCanc page appearing then the Manage Add-ons Window. I also ran it with the About:Blank and get the Manage Add-ons window as well. Other comment is that my homepage is NOT my ISP. Our ISP is Shaw but we prefer the Telus homepage. As I think I mentioned at the beginning, I started having this problem when I went to Tools-->Internet Options-->Change Search Results to change the default Search Provider. When I did that, I started getting the Manage Add-ons window appearing whenever we open IE.

Recording Session: 30/12/2012 11:13:15 AM - 11:13:57 AM

Problem Steps: 8, Missed Steps: 0, Other Errors: 0

Operating System: 7601.17944.x86fre.win7sp1_gdr.120830-0333 6.1.1.0.2.3

Problem Step 1: User left click on "OK (push button)" in "Run"
Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: OK, OK, Button, Run, #32770

Problem Step 2: User Comment: "running iexplore.exe -nohome -extoff"
Program:
UI Elements:

Problem Step 3: User left click in "Windows Internet Explorer"
Program: Internet Explorer, 8.00.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, IEXPLORE.EXE SCODEF:4068 CREDAT:79873, IEXPLORE.EXE
UI Elements: Windows Internet Explorer, TabWindowClass, Frame Tab, Windows Internet Explorer, IEFrame

Problem Step 4: User keyboard input in "Windows Internet Explorer" [... Alt-V]
Program: Internet Explorer, 8.00.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, IEXPLORE.EXE -NOHOME -EXTOFF, IEXPLORE.EXE
UI Elements: Windows Internet Explorer, IEFrame

Problem Step 5: User keyboard input in "Windows Internet Explorer" [...]
Program: Internet Explorer, 8.00.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, IEXPLORE.EXE SCODEF:4068 CREDAT:79873, IEXPLORE.EXE
UI Elements: Windows Internet Explorer, TabWindowClass, Frame Tab, Windows Internet Explorer, IEFrame

Problem Step 6: User Comment: "press alt-v,p, get navcan page"
Program:
UI Elements:

Problem Step 7: User Comment: "then manage add-ons window opens"
Program:
UI Elements:

Problem Step 8: User left click on "Close (push button)" in "Manage Add-ons"
Program: Internet Explorer, 8.00.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, IEXPLORE.EXE -NOHOME -EXTOFF, IEXPLORE.EXE
UI Elements: Close, DirectUIHWND, Manage Add-ons, #32770

Results from psr with about:blank included:

Recording Session: 30/12/2012 10:55:02 AM - 10:56:23 AM

Problem Steps: 3, Missed Steps: 0, Other Errors: 0

Operating System: 7601.17944.x86fre.win7sp1_gdr.120830-0333 6.1.1.0.2.3

Problem Step 1: User left click on "OK (push button)" in "Run"
Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: OK, OK, Button, Run, #32770

Problem Step 2: User Comment: "ran iexplore.exe -nohome -extoff about:blank, Get message saying IE currently running with add-ons
disabled. Then the Manage Add-ons window opens"
Program:
UI Elements:

Problem Step 3: User left click on "Close (push button)" in "Manage Add-ons"
Program: Internet Explorer, 8.00.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, IEXPLORE.EXE -NOHOME -EXTOFF ABOUT:BLANK, IEXPLORE.EXE
UI Elements: Close, DirectUIHWND, Manage Add-ons, #32770

Thanks for your help

Category:internet explorer Views:0 Time:2013-08-12

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