Purchase Universal App on Windows Phone 8.1 but can't get on Windows 8.1

I have the Plex app on Windows Phone 8.1. This is marked as a Universal App. When I look at the app in the Windows Store (Windows 8.1 fully up-to-date) I also see that it is a Universal App. However, the only option I get is to purchase the app for $4.99.

Why can I not get the free download?

-------------Problems Reply------------

Hmm that is interesting. Well perhaps it is just cached? You might try this: hit Win+R to show the Run box, and run the command "wsreset" (no quotes) to reset the store cache (it doesn't reset your purchases or anything, that's all online).

If the Plex company decided to create it into a universal app after you already purchased it, then it doesn't apply to you. It's not retroactive.

If the Plex company decided to create it into a universal app after you already purchased it, then it doesn't apply to you. It's not retroactive.

Then why was my purchase of Halo: Spartan Assault retroactive?

It was/is not. I can attest to that because I had to purchase it twice - apparently punishment for being an early adopter... :(

I purchased it for Windows 8 last Dec. I got it for free on Windows Phone once it became a universal app.

Apparently the process just doesn't work very well.

Hmm that is interesting. Well perhaps it is just cached? You might try this: hit Win+R to show the Run box, and run the command "wsreset" (no quotes) to reset the store cache (it doesn't reset your purchases or anything, that's all online).
I just purchased skulls in the windows 8.1 store and it does not show purchaced on my phone. Not impressed thus far.

Category:windows Views:0 Time:2014-06-20

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