Options under 'View'+'Explorer Bars' not working

I have IE11 on Windows 7 Ultimate.

None of the selections in the 'View'->'Explorer Bars' sub menu work.

Those are 'Favourites', 'History', 'Feeds' and 'Groove Folder Synchronization'.

I can see the menu choices, but clicking on them does nothing.

I can get to those functions by selecting the 'Favourites' star icon directly to the right of the 'Home' icon.

Running in safe mode or all the various flavours of troubleshooting startup does not fix it.

Nor does restoring to the earliest restore-point that I have.

Reverting back to IE8 by uninstalling the update restores the functionality, but after reinstalling IE11 afterwards, the functionality is lost.

The issue is not related to any specific user account, as I have several accounts on the machine and they all behave the same.

Please could anyone give a suggestion as to how I can locate the issue without resorting to a complete windows reinstall.

-------------Problems Reply------------

It is fixed.

nothing that i could find on the web fixed it, so I had to resort to a repair/upgrade of the entire OS.

It took most of a day to complete, but at least it is fixed now.

Thanks very much

Hello Andrew,

Welcome to Microsoft Community Forum.

I understand the feeling of not being able to use Internet Explorer and its functionality on any of the user accounts.

Let me ask you,

  1. Did you make any specific change in the computer?
  2. Which security software have you installed?
  3. What is the complete error message that you receive?

Try the following suggestions and check.

Method 1: Run Internet Explorer fixit

http://support.microsoft.com/mats/ie_performance_and_safety

Method 2: Manage add-ons in Internet Explorer

  1. Open Internet Explorer by clicking the Internet Explorer icon on the taskbar.
  2. Tap or click the Tools button
  3. Under Show, click All add-ons.

Refer: http://windows.microsoft.com/en-IN/internet-explorer/manage-add-ons#ie=ie-11-win-7

Method 3: Problems after installing Internet Explorer 11

http://msdn.microsoft.com/en-us/library/dn338138.aspx

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

Let us know the result. We'll be glad to assist you further.

Thank you

Hi Niranjan...

Thankyou for taking time to try to help me with this....

To recap....

Firstly, this used to work....

  • Clicking on any of the functions under 'View'->'Explorer Bars' has no effect.
  • Using keyboard shortcuts for those functions (e.g. 'Shift'+'Ctrl'+'H' for History) has no effect.
  • I have uninstalled IE11 reverting to IE10 then IE8. IE10 had the same issue, but when reverting to IE8 the issue was solved. However after reinstalling IE11 , the issue reappeared.
  • The issue is not specific to one account...all accounts on the machine have the issue.
  • Running in safe mode or with MSCONFIG configured with all non essential processes disabled has no effect on the issue.
  • A second instance of Windows 7 (from a previous install) that exists as a second bootable OS on the same machine does not have the issue.
  • Virus scans of the entire machine are clear (using Norton Internet Security).
  • Deleting all history and related data has no effect on the issue.
  • Rootkit scans are clear (using Sophos Rootkit scanner).
  • There are no other obvious symptoms.

And to answer your questions...

1) Did you make any specific change in the computer?

I have installed and reinstalled various pieces of software, but I am not at all certain when this issue arose, so I am not sure which packages were installed prior to the issue arising.

  • 2) Which security software have you installed?
  • Norton Internet Security.
  • Disabling this does not fix the problem.
  • 3) What is the complete error message that you receive?
  • There are no error messages. Clicking on any of the functions under 'View'->'Explorer Bars' has no effect.
  • Additionally, the keyboard shortcuts for the same functions do nothing.

Method 1: Run Internet Explorer fixit

I have already run that with no effect on the issue.

Method 2: Manage add-ons in Internet Explorer

Disabling all add-ins via this method has no effect on the issue.

Method 3: Problems after installing Internet Explorer 11

I have tried all of the suggestions/methods mentioned in that link with no effect on the issue.

It is fixed.

nothing that i could find on the web fixed it, so I had to resort to a repair/upgrade of the entire OS.

It took most of a day to complete, but at least it is fixed now.

Thanks very much

Hello,

Thank you for keeping us updated on the status of the issue.

Please feel free to reply, in case you face any other issues with Windows in future.

Have a great day!

I have the identical problem to AndrewKephalas as he stated on May 1, 2014.

I have tried all 3 methods suggested and non of them make any difference.

Category:internet explorer Views:0 Time:2015-03-15

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