I have a HTC 7 Mozart with an error code od C101002E and the screen shows a large icon of a mobile to be connected to a PC...I can't get the phone to work at all. It has been fine the last two months

I have a HTC 7 Mozart with an error code od C101002E and the screen shows a large icon of a mobile with a cable to be connected to a PC...I can't get the phone to work at all. It has been fine the last two months. Pls help. Thanks.

-------------Problems Reply------------

Hi,

Did you encounter this problem while trying to update or restore your phone ?

You can try to do a soft reset: switch it off and then remove the battery during 2 minutes.

Let us know if it worked.

Thank you for posting.

I did receive 2 or 3 update messages which i ignored..I wonder if that has caused this problem. I didn't actually do any updates....and now the phone wont work. I can't even soft reset it. It just keeps showing a large icon which takes up the whole screen. It shows a mobile phone with a cable and an arrow pointing to a PC. I think it wants me to update, but I can't. I can't even reset.

Thanx for your help.

Hi,

Could you try to do a hard reset on your phone:

1. Press Volume up button and hold then Volume Down button and hold and then press the power button (briefly) to switch on the phone.

2. Keep holding the volume up and volume down buttons until you see a reset screen option.

3. Now follow the instructions.

Let us know if it worked.

Thank you for posting.

Hi there, I have been able to hard reset. The screen now says"enter USB host mode.." Not sure what to do next..

Hi,

I have the same problem and i tried this, but how long are you suppose to hold the volume buttons down for before the reset works ?

Thanks

Hi There, I tried updating my HTC Mozart with February update then i got this error message. The phone is now unusable! I tried what was advised above; hard reset the device but this did not fix the error (i am still getting big HTC logo in the middle when i start the phone and it get stuck there. Quick help or advice is much appreciated!

Thanks

I have the same problem. I was updating my phone when it happened. I disconnected the cable during the update. Is there any way to install the OS again?

I have the exact same problem, have tried everything above, phone will not reboot- soft or hard, have tried holding down volume buttons and nothing happens, screen just remains with picture of phone to connect to pc.

what should I do next??

hi,

Im trying to switching on the lumia- 800 phone, while if I trying to switch on the phone different type of icons are shown on the screen.

1) Picture to connect with pc

2) Empty Battery icon

3) some times it vibrates automatically and shows window phone..... after 2sec it shows goodbye.

mainwhile Im nt able to switch off the phone.

hi,

still Im waiting for ur response.

Category:windows phone Views:0 Time:2012-08-17

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